Conveniently location with easy access to NY, NJ, PA, DE, MA, and DC. Nationwide shipping available. ▼

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Contact Us

Information on how to get in touch with our customer support team.

Hour of operation

Our Warehouse

Frequently Asked Questions

Frequently asked questions and their answers.

Are there any warranties on the equipment for sale?
Used equipment sold by us typically comes with a limited warranty. Please reach out to us for specific warranty details based on the item you are interested in purchasing.
Can I test the equipment before buying?
Unfortunately, we do not offer testing of equipment before purchase. However, we provide detailed product descriptions and specifications to help you make an informed decision.
How do I inquire about purchasing used equipment?
To inquire about purchasing used equipment, please email us at info@eagleproductionco.com. We'll provide you with a list of available items and their prices.
Do you offer financing options for equipment purchases?
Currently, we do not offer financing options for equipment purchases. However, we accept various payment methods, including credit cards and ACH payments.
What should I do if the electric or battery-powered equipment isn’t working properly?
If you experience issues with electric or battery-powered equipment, please contact your project manager immediately. We’ll provide troubleshooting guidance or send a replacement if necessary.
Can I extend the battery life of electric equipment during my event?
Yes, you can extend battery life by using energy-saving settings or by swapping out for a fresh battery if the equipment allows for it. We recommend charging the battery fully before use.
How long does the battery last on your electric-powered equipment?
The battery life varies depending on the equipment and usage. We recommend having spare batteries on hand for longer events.
Does the loyalty rewards program apply to both rentals and purchases?
Yes, you will earn points on both rentals and purchases made through our website. Simply log into your account to start earning.
Is there a minimum amount I need to rent to earn loyalty points?
No minimum rental amount is required. As long as you are a member of the loyalty program, you will earn points for every rental, no matter the size or cost.
Can I redeem my loyalty points for rentals or equipment?
Yes, you can redeem your points for discounts on future rentals or purchases. Points are applied at checkout, and you can choose to use them at any time.
How do I earn points for the loyalty rewards program?
Points are earned for every rental or purchase made. The number of points you earn depends on the value of your transaction. You’ll receive points for each dollar spent.
How can I join the loyalty rewards program?
You can join our loyalty rewards program by signing up on our website. You’ll automatically start earning points for every rental or purchase you make.
Can I pay for my rental with a corporate account?
Yes, we accept corporate accounts for payment. Please contact us ahead of time to arrange the payment method and confirm the details of your corporate account.
Do you offer discounts or promotional pricing?
We occasionally offer promotions and discounts, which will be communicated via email and on our website. Be sure to sign up for our newsletter to receive these updates.
Are there any hidden fees I should be aware of?
No, we believe in transparency. All fees will be listed in your quote, including rental fees, delivery charges, and any applicable taxes. If there are any additional costs, we will inform you upfront.
Do you ship internationally?
Currently, we only offer shipping within the contiguous United States. International shipping is not available at this time.
What happens if my delivery is delayed?
If your delivery is delayed, we will notify you immediately and work with the carrier to resolve the issue. We strive to ensure your equipment arrives on time for your event.
How do I track my rental shipment?
Once your rental has shipped, we will provide you with a tracking number. You can track your shipment directly through the carrier’s website using that number.
Is there a security deposit required when picking up my rental?
A security deposit is generally not required when picking up your rental, unless stated in your agreement or if you are using a credit card authorization for equipment insurance.
Can I schedule a pick-up for my rental if I’m running late?
If you’re running late, please contact us as soon as possible to reschedule. We’ll do our best to accommodate you and adjust your pick-up time accordingly.

Live Chat

Get in touch with us in real time via live chat.

Request a Callback

Request a callback from our support team at a convenient time.

Reserving Gear

Do accessories like cases or bags come with my rental?
Yes. Backpacks, bags, or cases are automatically included to help protect and transport the rental equipment.
Can I request a rental that is not listed on the website?
Of course! Simply reach out to us via email or add a note to your inquiry. We’ll either guide you to similar equipment that we do stock or tap into our wide industry network to help match you up with the gear you require.
Do you offer any packages or deals?
We do offer packages. Required cables are automatically added to your quoted equipment. Accessory packages are available, as well.

Stay in touch to receive exclusive discounts as we plan the launch of our rewards program.
Can you help me with production labor?
Depending on the size of your rental, we have a few support options. First, at any point during your rental process, you are encouraged to call our office at 732-833-2453. Our office will happily direct your concern or question to the right department. Second, if you foresee the need of technical support, we offer a general A/V tech to assist you with your rental for an additional cost.
How do I reserve an item?
Once you’ve submitted your quote for approval, we'll be in touch within 48 hours to confirm the equipment is available. You’ll be guided to pay through our Payment Portal. Equipment is only officially reserved with confirmation of deposit.
How do I get a quote?
Select the items you wish to rent, add to cart after selecting your rental dates, and complete checkout to reserve your request. We'll be in touch within 48 hours to confirm the equipment is available.

Returning my Equipment

What happens if I accidentally return equipment that doesn’t belong to Eagle AV Rental?
While we can't assume responsibility for items that don’t belong to us, we’ll do our best to notify you if you’ve mistakenly returned gear from another vendor.
What if I don’t return an item?
If you fail to communicate with us and ultimately don’t return an item, we will consider the rental item(s) stolen and will take proper action to recover the items and/or prosecute the renter.
What if I return my rental late?
An additional charge will incur based on the additional time the rental is in the customer’s possession.
What if I return the equipment dirty?
A cleaning fee may apply if the rental item is returned in more than simple atmospheric exposure condition. The rental may be damaged due to exposure to sandy and or wet conditions without proper protection during use, and a repair fee may be applied. If the item is damaged, we will attempt to have it repaired. If it is not eligible to be repaired, you will be responsible for a replacement through your insurance.
What if I damage or lose an item?
We will provide a quote for repair or replacement of damaged or lost rental items. The client will be responsible to pay the deductible and file a claim through their insurance. If the damage is beyond repair, a replacement will need to be purchased. If the same item is not available, a suitable replacement within the same price range will be arranged. There is a 7-day period to resolve these costs.
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