Conveniently location with easy access to NY, NJ, PA, DE, MA, and DC. Nationwide shipping available. ▼

How can we help you?

All Help Topics

Contact Us

Information on how to get in touch with our customer support team.

Hour of operation

Our Warehouse

Live Chat

Get in touch with us in real time via live chat.

Request a Callback

Request a callback from our support team at a convenient time.

Reserving Gear

Do accessories like cases or bags come with my rental?
Yes. Backpacks, bags, or cases are automatically included to help protect and transport the rental equipment.
Can I request a rental that is not listed on the website?
Of course! Simply reach out to us via email or add a note to your inquiry. We’ll either guide you to similar equipment that we do stock or tap into our wide industry network to help match you up with the gear you require.
Do you offer any packages or deals?
We do offer packages. Required cables are automatically added to your quoted equipment. Accessory packages are available, as well.

Stay in touch to receive exclusive discounts as we plan the launch of our rewards program.
Can you help me with production labor?
Depending on the size of your rental, we have a few support options. First, at any point during your rental process, you are encouraged to call our office at 732-833-2453. Our office will happily direct your concern or question to the right department. Second, if you foresee the need of technical support, we offer a general A/V tech to assist you with your rental for an additional cost.
How do I reserve an item?
Once you’ve submitted your quote for approval, we'll be in touch within 48 hours to confirm the equipment is available. You’ll be guided to pay through our Payment Portal. Equipment is only officially reserved with confirmation of deposit.
How do I get a quote?
Select the items you wish to rent, add to cart after selecting your rental dates, and complete checkout to reserve your request. We'll be in touch within 48 hours to confirm the equipment is available.

Returning my Equipment

What happens if I accidentally return equipment that doesn’t belong to Eagle AV Rental?
While we can't assume responsibility for items that don’t belong to us, we’ll do our best to notify you if you’ve mistakenly returned gear from another vendor.
What if I don’t return an item?
If you fail to communicate with us and ultimately don’t return an item, we will consider the rental item(s) stolen and will take proper action to recover the items and/or prosecute the renter.
What if I return my rental late?
An additional charge will incur based on the additional time the rental is in the customer’s possession.
What if I return the equipment dirty?
A cleaning fee may apply if the rental item is returned in more than simple atmospheric exposure condition. The rental may be damaged due to exposure to sandy and or wet conditions without proper protection during use, and a repair fee may be applied. If the item is damaged, we will attempt to have it repaired. If it is not eligible to be repaired, you will be responsible for a replacement through your insurance.
What if I damage or lose an item?
We will provide a quote for repair or replacement of damaged or lost rental items. The client will be responsible to pay the deductible and file a claim through their insurance. If the damage is beyond repair, a replacement will need to be purchased. If the same item is not available, a suitable replacement within the same price range will be arranged. There is a 7-day period to resolve these costs.
Call Us

 [segwik::contactList login_cust_type=1 count=1 cms_template_id=120655]

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All",
you consent to our use of cookies. Cookie Policy